FAQs

What are your delivery charges?

  • Uk Mainland delivery – £2.50 – £8.50 based on size and weight of the products ordered.
  • Free delivery on orders over £75.
  • Europe & Rest of World – contact us for a quote.

Is there a minimum order quantity?

We have no minimum order quantities but can offer discount for bulk orders and free delivery if you spend over £75 online.

How can I pay for my order?

  • We accept most major credit & debit cards, with the exception of American Express.

What if I can't find what I am looking for?

We have access to a large range of spare parts, machinery, consumables and supplies from a range of manufacturers. If you cannot find the part you need on our website please contact us and we will do our best to source this part for you.

How can I find a part if I don't know what it's called?

If you aren’t sure of the part name, please send us a photo of the part required via WhatsApp to – 07817 848324 and also a photo of the machine so that we can identify it more easily.

I have any issue with my machine and need some technical support?

If you are in the need of technical support, please send a request with a description of the issue you are having to our email: [email protected] and one of our engineers will contact you with some possible solutions.

Can I return my item?

Yes, we will accept returns of items in a resalable, unused condition and returned to us with 30 days of receipt. Please contact us if you have any issues with the items received as we will endeavour to solve any issues you have.

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